Southeastern Freight Lines
Reviews and Complaints
Doubled bill after delivery
Preferred solution: To never do business with them again and to not be bothered with a halfassed attempt to remove this feedback.
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Verified Reviewer | Miami, FloridaRuined My Thanksgiving
I recently had Hurricane damage to my patio. To prepare for Thanksgiving, I ordered replacement panels for my patio roof.
The company that provides these panels rolls them into a tube shape and wraps them. Well there was damage. Clearly something heavy ran over the panels. There is no way to see the damage until it was unwrapped at my home.
Because of scheduled rain, there goes my big family Thanksgiving this year. Accidents happen and can be expected. What was not expected was the total disregard by Ed McQueen at Southeastern Freight claims department. Short of having photos of them running over the package, he refuses to help resolve this matter.
It isn't about the $270 plus shipping costs to replace the broken panels. It is the horrible customer service. You shouldn't have to gamble with your money when you use Southeastern Freight. They will do everything possible not to pay you.
I believe the company I bought the product from will stop using Southeastern for Miami deliveries. Furthermore, I am in the TV business. Makes me think if this is happening to me, it must be happening to lots of other people.
Time for a story about this business. "What you need to know before you use a freight company" If you want your story told, leave a comment below.
Can't measure freight to save their life
Preferred solution: Let the company propose a solution
Terrible and incomptent
1st package: Driver couldn't figure out how to get to house, parked a block away, told me he couldn't handle package, then eventually walked it on a handtruck to house. Damaged package and item.
Refused. He complained and complained, and sat there complaining to his dispatcher while I was there. 2nd replacement package: Called me and scheduled a 3 hour delivery window. Didn't show up.
Next day, I called them, and they said it was out for delivery between 2 and 4. Told them this was the 3rd afternoon I'd had to take off work, and they needed to give me a firm time. They said 2 to 4. Called me back at 3:45 to say driver wouldn't be there by 4, rather 5:30 to 6.
I complained about their service to the dispatcher, who did not care. Driver showed up at 6:30.
Package damaged and merchandise damaged again. Refused.
Absolutely horrendous
Broken dinning set
United Leather USA
- Assuring a pick up and not showing up
Preferred solution: Let the company propose a solution
Non Selivery
Pathetic little company...Refused to honor contractual obligations...Arrogant. condescending, rude employees with nasty attitude...Avoid!!!!!!!!
Garland, Texas terminal needs immediate customer relations training in order to attempt to conduct themselves in a viable manner conducive to repeat business...
This would include the dispatcher who would not even come to the phone and his assistant who he hides behind and does the dirty work for him...Apparently this dispatcher is unwilling to have direct contact with the customer to which SEFL is contractually obligated........If you want drama and tension in your life, this is you outfit. Otherwise, I suggest a more established organization with good reviews and reputation.
Preferred solution: Full refund
Unreliable, horrible customer service!
- Customer service
Preferred solution: Full refund
Short Review on April&nbs-04:00;07,&nbs-04:00;2017
COMPLAINT
Horrible driver attitude
Preferred solution: Let the company propose a solution
Damaged goods and relationships
- Attitude of the lady i spoke with
Short Review on June&nbs-04:00;10,&nbs-04:00;2016
Delayed shippments, drivers from h ell
- Being lied to causing my customer to go to competition
Preferred solution: Let the company propose a solution
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Whoa... after reading your comment, beginning with, "A mfg.we purchase from for some reason likes this freight line", I have a new sense of appreciation and indebtedness for my parents' efforts to read to me as a child.
Thanks for the workout! Are you sure you gave the shipper the right address?